Refund Policy
Refund Policy
Last updated: August 2026
We want every customer to have a clear understanding of our refund conditions before purchasing a beat, license or other digital product.
Because our products can be delivered digitally and may be made available immediately after purchase, different rules may apply depending on the type of purchase and the applicable consumer protection laws.
1. Digital Products and Beat Licenses
Beat files, licenses and other digital products are generally provided electronically after purchase.
Once a digital product has been made available for download or access, we generally do not offer voluntary refunds simply because a customer changes their mind, no longer needs the product, or decides to use a different beat.
This does not affect any mandatory statutory rights that may apply to you.
2. Statutory Right of Withdrawal
If you are a consumer within the meaning of applicable law, you may have a statutory right of withdrawal for certain purchases.
For digital content that is not supplied on a physical medium, the right of withdrawal may expire before the end of the statutory withdrawal period if:
you have expressly agreed that we may begin fulfilling the contract before the withdrawal period has expired, and
you have confirmed that you are aware that your right of withdrawal will end once fulfillment begins.
Where these requirements apply, the relevant consent and confirmation will be obtained during the purchase process.
Nothing in this Refund Policy is intended to limit any mandatory consumer rights that cannot legally be excluded.
3. Incorrect or Defective Files
If a purchased file is technically defective, corrupted, incomplete or otherwise not provided as agreed, please contact us as soon as possible.
We will review the issue and, where appropriate, provide a corrected file, replacement, renewed access or another legally appropriate solution.
Please contact:
4. Duplicate Purchases
If you accidentally purchase the same beat or digital product more than once, please contact us as soon as possible and provide the relevant order information.
We will review duplicate transactions individually and determine whether a refund or other solution is appropriate.
5. Beat License Purchases
Purchasing a beat license does not guarantee that a particular song, release, recording or commercial project will achieve a specific artistic, financial or promotional result.
A refund cannot generally be requested because a customer changes their creative direction, no longer wants to use a beat, or is dissatisfied with the commercial performance of a project.
The rights granted through each license are determined by the applicable license agreement.
6. Custom Production, Mixing and Mastering
Custom production, mixing, mastering and other individually agreed services are handled separately from standard digital beat purchases.
Because these services may involve work created specifically for an individual project, cancellation and refund conditions may depend on the stage of the project and the individual agreement between us and the client.
If you have concerns about an ongoing project, please contact us as soon as possible so that we can discuss an appropriate solution.
7. Refund Requests
If you believe that you are entitled to a refund or another remedy, please contact us at:
Please include your name, order information and a short description of the issue.
We will review the request and respond within a reasonable period.
8. Payment Providers
Payments may be processed through third-party providers such as Stripe, PayPal or other payment platforms.
A refund, where applicable, will generally be processed through the payment method originally used for the transaction.
The processing of payments and related personal data is also subject to the terms and privacy policies of the respective payment provider.
9. Chargebacks
Before initiating a payment dispute or chargeback, we ask customers to contact us first so that we have an opportunity to investigate and resolve the issue.
This does not affect any statutory rights you may have.
10. Changes to This Policy
We may update this Refund Policy when our products, services, payment processes or applicable legal requirements change.
The version published on this page applies from the date shown above.
11. Contact
If you have any questions regarding refunds, purchases or this policy, please contact us:
Magnus Grönegress